Without wishing to detail my entire complaint trying to spend £2200 on a fridge freezer at Ashford John Lewis, the awful total lack of customer service, abrupt attitude of staff and borderline criminal practices refusing to refund money for non-delivered goods, has prompted me to (reluctantly) take my business elsewhere. How sad to see this once model retailer self distruct. It feels like retail suicide! John Lewis is in free fall to a catestrophic self distruction. They are systematically destroying customer loyalty, one at a time. Drastic action is needed now JLP. Dust off those failsafe manuals, re-read the ethos which made the JLP so special, and save this once great organisation. John S Lewis will be turning in his grave.