Looks like JL is a bit of a mess Ordered some curtains with click and collect, the order never turned up at the store, but another set was sent out the next day. Great. Then a few weeks later I get an email telling me that i'm required to return the item I never received or I would be charged. After having dealt with these kind of issues with JL over the years I'd had enough and asked for a credit note of goodwill-this was granted, with no explanation of how I accessessed this online. So seeing there was nothing there I asked. I received a first reply telling me it would be 5 days, and the second, while sought of trying to patch over the last blunder told me that it was now done, but because it was just a gesture of goodwill it hadn't been processed yet. Seriously JL a gesture of goodwill is no longer one when it has to be chased up, receives different replies and then you're made to feel like you're not a valued atall -not a priority as you're getting a freebie. Not sure i'd trust ordering anything now.