Sent my S8 in for repair as the screen was totally unresponsive. Received a call 1 week after they received it saying that as the screen was damaged the warranty doesn't cover it. Some phones are massively smashed and still work, plenty of S8's even, yet apparently a tiny cosmetic mark NOT EVEN ON THE SCREEN made this whole issue not covered. They sent me a picture of the phone which as it turns out was now in was in way worse condition than when I sent it in but should have still been usable regardless. When I sent them evidence clearly showing this they had the nerve to criticise the resolution and still refused repair; sorry for using my wife's phone to try and cover myself from your known shady practices instead of buying a dedicated DSLR! I'd say John Lewis have gone WAY downhill from their previous reputation but despite buying from them before I've never tried using a warranty to know.