Called John Lewis customer service about a one year old broken laptop I bought in store. They weer incredibly rude - I was told staff would check if a manager was 'willing' to speak to me and the manager then told me about JLP's 'rights' to refuse my request with no care for customer service. They are saying I have to send the laptop away for up to six weeks to see if they can fix it. No refund for the lost time and no understanding that I might want a new laptop not one which broke so quickly. Honestly should have gone to Argos and got the laptop cheaper - I expected much better from John Lewis when buying an expensive product and it was a mistake to shop with them.