Never use John Lewis carpets and flooring! The fitters assigned to the job where extremely unprofessional and did not complete the work. Not only after being 3 hrs late they complained about the work and made my day extremely difficult and uncomfortable, while I took the day to work from home for them to be there. They refused to finish the job leaving my house an utter mess, John Lewis asked me to prepare the house before hand for the fitters by pulling up all the old carpets and moving everything out of the rooms, as they promised to do the work in one day. We were left with gripper and nails sticking out of the stairs all weekend and John Lewis failed to really care about the massive inconvenience and danger hazards this caused me and my boyfriend in our new home. No one from customer service helped my situation and allowed this to happen. I am absolutely appalled with John Lewis customer care team and management for not handling this in a professional manor.