we bought our television from john lewis because of the 5 year warranty rather than using cheaper retailers, unfortunately our television has gone wrong despite the warranty leading you to believe they would replace with a similar spec from the manufacturer you originally chose if this happened, they replace with the unbranded cheapest television they have on their site rather than the premium brand we paid for, and then suggest you are lucky they are doing that because it's more than your statutory rights say they have to! Very disappointed with the attitude of the customer service, another customer lost john lewis well done i can see financial trouble in your future such a shame, customer service and your promises were the reason people shop with you without those why should we?