After being advised that we could return our tv for repair via Waitrose, it now appears they have lost it. We checked that we could use this service before doing so. Clearly John Lewis no longer provide adequate customer care. John Lewis are now denying that they advised us we could use Waitrose to return it and that everything is our fault!! During this dispute I informed the complaints department that our telephone line was down and that I could however receive emails. Despite having an acknowledgment of the receipt of the email I sent they are saying that I did not send it! The tv is supposed to have 5 year guarantee, but it appears that this is useless as Waitrose or John Lewis has lost the tv, After many years of being a loyal customer I somewhat alarmed at their attitude, and their failure to give an appropriate level of customer care.