Sales force misinformation to clinch a sale, followed by general mismanagement. Preparing to move house we bought a king size ottoman bed from JL. When they received the mattress from the manufacturer they realised they had forgotten to order the bed! Fortunately we were in no hurry. We had been told that when a delivery date was being arranged they would ask whether we wanted it delivered or also assembled. They forgot to ask, so they just delivered it. We were then charged more for the assembly team to come. We had known that we would need to refit our bedroom once we settled in. JL told us they would be able to move the bed for us at a charge. Now they have changed their mind; “We do not offer that service”. Customer service no longer seems to be their forte.normanburnell@gmail.com