I phoned to speak about a gift of cushions that shed feathers.I first spoke to Rob who told me he did not work for John Lewis.Funny ,it was the customer services number I phoned.I was then put onto Victoria,the highest operative available today.She put the phone down on me because she believes that John Lewis Policy supercedes the law and could not understand the concept of your behaviour as vendors needing to be REASONABLE.She tried to talk over me merely repeating what she had already told me.I had understood but disagreed she refused to allow me the contact detail(email) of her manager and as such negated any responsibility for her actions.That's even before I mention what I phoned to complain about. I will be looking elsewhere to buy.!