Ordered some clothes online only to been informed by their courier they delivered them. Well not to me nor any of my neighbours either. Courier company told me not our fault we delivered it go back to John Lewis. Well want a surprise John Lewis did some internal “investigation” code word = no refund! So they told me they had delivered it and if I disagree I should dispute the money with my bank. Now I work in consulting and John Lewis have created this process to hedge their bets they could afford to lose some customers on the way. But John Lewis your time is up because the big giants like Amazon refund no questions asked they bet on their customers returning as they have a good customer experience. I will never shop with this arrogant customer vicious brand again.