Ordered cross trainer (699£) paid 19.95 for next day delivery on the top I had to take day off at work to be at home to get my order and on delivery day I got message that they not able to deliver my parcel. Customer service don't know why parcel wasn't loaded in to van, lady said possible item was damaged, they don't have item in stock or any other reason. They will know exactly in 24hrs. She told me that I can't get refund which will take 3 to 5 working days until they won't know why exactly they couldn't deliver my item, this is a joke. Christmas comming and it will be a peak time for all stores and delivery companies if John Lewis can't deliver parcel in most quiet time for any delivery service how they planning to handle pick time on Christmas. Avoid to order as you won't get anything on time and you loved ones will end up without gifts, all you will get appologies and money back in a week time. First of all it was gift Second I loose one day of wages as I had to take day off Third I paid for service which they couldn't provide it. Won't ever order anything again Awoid this company Customer service same useless as stock and delivery department