Absolutely appalling service. Ordered made to measure curtains nearly 4 months ago. Still haven’t got them. Catalogue of errors; fabric, pole, pole again, finally curtains mis measured they were a foot too short, so 2 attempts to fit! 3 days off work in total Still don’t know when I will get them so now I want to cancel. At the end of my tether with them. There is something seriously wrong with John Lewis are they going under? Avoid. I will never order any home furnishings from John Lewis as long as I live and warn every one I know. By the way I communicated by email and phone head against a brick wall.