Unacceptable level of customer service Ordered a travel cot on Friday 30th August 2019; which was being delivered to Waitrose, Stockbridge, Edinburgh by 2pm on 31st August 2019. I received a text message on Saturday at approx 1.30pm notifying me that the travel cot would not be ready for collection and they would contact me later that day or Sunday to confirm. I required the travel cot for the Saturday evening, so purchased one from Mothercare. On Monday 2nd September I emailed John Lewis to inform them I no longer required the travel cot and requested a refund. I initially got a response; acknowledging my email and advising me that they had passed the request over to Carriers and Bookings Department. After several emails requesting my refund, John Lewis contacted me to say the travel cot was ready to be picked up on Thursday 5th September. I have just spoken to customer services, who have cancelled the order; however they have advised me that I will not receive my refund until 12th September, John Lewis will have been in receipt of my funds for 13 days!! This standard of service is unacceptable. I suggest you review how you deal with complaints and returns. I have been a customer of John Lewis since they opened their store in Edinburgh in the 1970's.