I recently purchased an electric blanket from the Cribbs Causeway, Bristol branch. Within two weeks the blanket failed and I returned it to the store, a round journey of thirty miles. I had mislaid the receipt but the blanket was in the original container and obviously new. I also had my bank statement showing a purchase for the amount on the day. I was informed that without a receipt they would not exchange. Dreamland, the suppliers have stated that I should return it to their technical department and any repair may incur a charge. What on earth has happened to John Lewis as this will be my last purchase from you.