Poor customer service and (head of customer services) experience. I bought a phone from John Lewis and they use DHL uk (why I'm not sure as they have appaling reviews). Anyway, I used the service to have the phone sent to a pick up point and thats where the issues began. DHL use a system that you must bring your photo ID plus a system issued code from them before you can pick up your item BUT THE CODE ISSUE SYSTEM is faulty so no codes were being issued. I logged a call with JL, DHL, JL head of customer services - and all three areas gave me the run around! I went to the pick up point 5 TIMES, spent hours on the phone and numerous emails were sent - in the end myself and the local pickup had to trust each other for them to hand the phone over. JL, DHL, JL head of customer services - were of no help... ....oh and we are sorry is what JL and DHL have said....so be prepared for this lousy service and time wasting if you order from them....its the NORM!