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Anonymous
What happened to JLP old fashion values?? They appear to have forgot this is what made them! Today we travelled up from Cornwall to Exeter store total waste of time! Went to the Bed department was ignored by three staff for fifteen minutes till a manager passed by and asked one of them to help us. So this “thirty something” in shorts and a T shirt then completely dismissed what we asked and continued to talk over us. Given this could have been his easiest sale, he then tried to treat us like idiots on further simple questions. Eventually I got a “word in” to ask a delivery time to be told six to eight weeks on a bed against two competitors who offered us two weeks for the same bed! When we questioned this he just walked away!? As past a JLP partner and supplier for nineteen and twelve years respectively, what a sham and a shame they lost a sale for £1600! Is it the new Tesco management or just arrogance and bad training? No wonder profits are down! Went to Benson for Beds and got excellent service two week delivery and a better price ( than with partner discount 25%)! Something we NEVER thought we would say! Lost our business now and forever, remember JLP one bad review or experience is worth a hundred in negative PR!
5 years ago
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John Lewis has a 2.7 average rating from 2,416 reviews

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