John Lewis have now had my computer for 13 weeks for repair under warranty. I have been told that it is repaired and has been returned to me 8 times but i don't have it. I placed a 1 star review on Trustpilot and the response from john Lewis was to email my documented evidence of everything that has happened to them which i did. The response from the complaint department was they have passed everything over to the technical support team to resolve. Then technical support team are the ones that have told me that my computer is repaired and returned so why would you pass it back to them to be resolved. "TOTALLY BEYOND BELIEF"