I visited the store Kingston store t9day to make a purchase that was £20 cheaper at House Of Fraser die to a promotional discount they were offering everyone across theor beauty department. I went to the beauty department with the item I wanted to purchase and to receive a price match on only to be met with to rude, condescending, snotty sales staff who were hiding behind the concessions stand gossiping. They we're clearly annoyed that I had interrupted their chit chat and made it evident in the body language, facial expressions at me and each other, their abrupt condescending way they spoke to me and complete lack of interest. They disgustingly looked up the product on the House Of Fraser website and stated that the product shoes at the same price as JL on the product page. I again attempted to show them my phone which showed the item in my basket ready to purchase with the £20 discounted at point of purchase (as it clearly states on their "never knowingly sold" policies page at "point of purchase" and not point of product page). They we're completly disinterested and went onto act like I was not even there. Fast forward a few telephone calls later and a "Price Match" request, and still awaiting a call from the branch manager, I received confirmation that they were able to offer a price match and so indeed I was correct and those condenscing, arrogant, rude sales assistants were indeed wrong and if have no doubt they knew they were wrong.The store manager still hasn't telephoned, no surprise, and unlikely to contact me at all. Based on my treatment and completly f@cking up my Saturday I won't be purchasing this or any item ever again from JL and will be purchasing the item I wanted feom House of Fraser. Rather disappointing since I have made some big purchases from them in the past. The call centre were great at handling my call. They were apologetic, understanding and courteous.