DO NOT BE FOOLED BY THESE UPMARKET "DEL BOYS'' My HP Spectre laptop took a slight knock the very first week I purchased it but it was only slightly cosmetic a small tap on one corner. 18 months later the battery swelled up. As under guarantee I returned it for a repair On speaking to the technician he said we have had a few of these in with this same problem. John Lewis refused tp honour the warranty as it has been knocked 18 months earlier. On speaking to them again at the start of the conversation I was informed that the conversation was being recorded which I said good as I want a recording of this conversation. On requesting the recording after two months of reminding them on several occasions that I want this recording I received the following reply "Dear Mr James, After contacting the relevant team and investigating this further, they have informed me that the call recording you require is not available. Therefore, on this occasion, we would be unable to supply this. I do understand you will find this disappointing and I would like to take this opportunity to apologise." Nothing less than shafting My advice to everyone is don't be fooled by the image they portray as since their profits are down they duck and dive like any other del boy market trader.