In May I ordered two pairs of curtains through the John Lewis branch in Edinburgh and measured by one of their staff. In the middle of June I was advised that the fabric was not in and would I wait to the beginning of July which was agreed. On the second of July I ‘phoned customer services (CS) and was told that the fabric was now in but would take a few days to reach the relevant department. ‘Phoned on the 12th., apparently fabric NOT in but no one thought to ‘phone me. After quite a few calls to CS I where I felt I was getting nowhere I asked to be put in touch with somebody from the management team and was allocated Laura to deal with this. Numerous calls and emails were made to CS and Head Office but with little progress – I was told Abigail was dealing with this, but she never returned any of my calls. 30th. July I was advised that the curtains had been started - I asked about payment and Laura surprised that I had not paid – I asked for discount which I received. August 14th. curtain fitter arrived to hang curtains but they did not fit properly and they were sent back immediately. Email plus four photos sent to Head of Customer Services in London. At this point I ‘phoned CS but told that I would now have to deal with after sales (AS) and was put in touch with Diego. Various calls and emails (again) to AS and eventually advised that a new measurer would attend on August 28th. September 3rd. ‘phoned Diego again and was told fabric was not available but due in 20th. September; I requested a call to confirm that the fabric was in and if not the order would be cancelled. On the 20th. I had to phone at 1130, Diego off sick, spoke to Stephen and because I was completely fed up with the inaction and lack of professionalism I cancelled the order and followed this up with an email to AS and Head of Customer services. Contacted by Jacqueline, Director Relationship Dept., in the afternoon who very efficiently reimbursed our money and arranged a voucher as compensation for the very poor service we received. The team leaders appeared to be reluctant to pass this on to this department and if they had done so I am sure I would have new curtains now. Overall, very poor service and a cancelled order of £1244.