Atrocious customer service for flooring. They wanted to charge twice to fit the carpet, and said if I did not pay the second time, then they would dump the carpet - unfitted - at my home. Very unpleasant. I had phoned to say that I wanted to paint the bannister and asked to move the fitting to the afternoon the next day. They told me this was okay as it was water-based paint. I then got a call from John Lewis the next morning telling me the fitting was cancelled because I had said I wanted to paint (I did not cancel the appointment myself) and I needed to pay a second fit charge. Their service staff were very rude.