Dreadful customer services, despite having spent a small fortune instore since 1974. They refused to refund my money on online for two cosmetic orders as they claimed I had used them. This was absolutely not true. The first time they eventually did “ out of good faith “, but the second time they refused , claiming I had “ broken a seal “on a powder compact. Yes I did look at it but there was no seal, I immediately realised I had ordered foundation powder rather than just a compact face powder. The trouble is there packing is appalling. I received these goods without any individual wrapping, just dumped in a box to rattle around during transit. Every time you contact their “ customer service “, they just hand it over to “returns”, then point blank accuse of using the products , instead of believing you. It was incredibly frustrating and upsetting. I will never set foot in their store again.