I purchased a 2,700 corner unit and the staff in the Bristol Store could not have been more helpful. However that’s where the good stuff ends. The sofa was delivered as arranged all the packaging removed before those delivering it told me they didn’t have time to put it together. I phoned the call centre number on the order and it took 9 mins to answer the call. When I explained I was given a 2 hour window for someone to contact me 2.5 hours later I rang again another 9 min wait and they said it hadn’t been dealt with and could they have 3 more hours!!! Eventually I spoke to someone and they said the could arrange for someone to come and assemble but not till next Tuesday 6 days after delivery. They did offer for me to get someone to install it and send them the invoice. When I was considering this I checked but only had four of the 8 legs. So had to phone again. Further waiting!! The legs are meant to be delivered by TNT today nothing so far!! The actual process of talking to the call centre is diabolical. I innocently phoned and asked if I could have the name and email of the Bristol Store Manager. They are not allowed to give this out so currently waiting for Customer Service Bristol to phone back within 2 hours AGAIN!!!. I am never going to buy anything large from John Lewis again. I have had a large dining table delivered by Park Furnishers and 2 Sofas by DFS. All of which were assembled on site. Come on John Lewis buck your ideas up I have spent hours on this. No stars from me