I bought a tablet in December 2017, had to get it sent away for repair in June 2018 as it kept dropping wifi and wouldn't connect to a perfectly adequate Internet service, it took 2 visits explaining that I was experiencing no WiFi. So it was sent away and after 3 weeks the motherboard had been changed and apparently I was told that this was a one off, so here I am in October 2019 with the same problem asking for a product exchange, because I have lost all confidence in the brand and once again being denied, apparently they cant/won't exchange the tablet for an equivalent because its not making them money and they hide behind the fact that they need to send it away again to be repaired as it's company policy, I was told in no certain terms that I can either get it sent away to be repaired or walk away and be out of pocket. I was fuming to say the least, so I had no choice but get it repaired once again. Don't get me wrong the staff were courtious but there was No customer service in any way to help me, so I await my tablet to be "fixed" for another 8 months or so until it happens again. Needless to say that I won't be spending anymore money on any tech with John Lewis, especially if this is the way they think they can treat customers in they way they treated myself, it was like I had to beg for a resolution, I never shouted or "threw my teddies out of my pram", but I would of expected more from a multinational company like John Lewis. So remember it's PROFITS ABOVE CUSTOMER RETENTION AND CUSTOMER SERVICE AT JOHN LEWIS ASHFORD KENT. Well done you have excelled in your customer service 💩💩💩💩💩💩💩💩💩