Awful service, my washing machine has an awful smell & all clothes smell horribly damp, keep rewashing but still smell. 2 Bosch engineers can’t find any issues, John Lewis refuse to replace or refund. Manager Philip of tech support just suggested it’s installation fault so to sort mildew issue (smell, even though it’s 2 months old) do some 90 degree washes with special fluid a few times. I’m an eco warrior & not a fan of washes over 30 degrees let alone the harm to the environment of 90 degrees. He called me sarcastic when I said I’d have to do 10 of these rinses a day & also told me to stop shouting whilst I was crying - oh he should hear me shout! I waited 40 minutes to speak to him but he couldn’t call me back (I had to pick my son up from nursery in tears whilst on the phone to him) as they’re so busy so it might not have been until the following day or day after. I chose to pay more for this product for their positive customer service & employee treatment policy, but don’t waste your time or money, find the product elsewhere for better price & service.