I purchased Apple AirPods from John Lewis and they are faulty. Called John Lewis customer support and they informed me to take them to Apple for repair. Booked into Apple and after quick investigation they informed me they are counterfeit so can not be repaired. Called John Lewis customer service and they are uninterested as I have lost the receipt (the credit card statement is insufficient evidence of purchase). In the old days, John Lewis would have been horrified to discover they had sold counterfeit goods and offered immediate replacement without question. Now they wriggle around, quote terms and conditions, and stone-wall. A once loyal customer will never be returning.