I want to share my experience to date in the hope that it will deter at least one future consumer from giving John Lewis their custom. On 24th of September I purchased a fridge freezer and was called on 2nd of October to set up a delivery and installation time which was set for the 9th of October. The slot I was allocated was 8.55-10.55am. I dutifully took a day off work, and when the delivery failed to arrive within the allocated slot (with no contact from John Lewis) I started calling. Throughout the day I was assured by a number of staff members of staff on multiple occasions that my delivery a) could not be tracked by them, so they had no way of knowing where the drivers were, but the delivery appeared to be on track b the delivery would definitely be delivered by 5pm. So I waited. It was not until 4.30 pm that I was informed that actually something had gone wrong with the vans THAT MORNING and my delivery would not be with me that day after all. So having taken a whole day off work and wasted many hours of my life on the phone to staff who jus kept repeating empty lines of reassurance, I rescheduled my delivery and installation for friday evening (between 5pm and 7pm). By 7pm I still had not heard anything, so back I get onto the phone. Again I am reassured that everything is ok and that anyway there is nothing John Lewis staff can do to track deliveries. By 8.30 I eventually manage to find out that actually the delivery van my fridge is on does not do installations (an error was made by a John Lrewis member of staff when rebooking the delivery) but that regardless it would not be possible for the fridge to be delivered that night. At this point I m completely frustrated and agree with the latest member of staff on the phone that our fridge will be sent out for delivery (though not installation)the next day (today- saturday) and that installation would take place next week. The latest update is that the curriers have delivered the fridge. I am sat at home and there is no fridge, so clearly something has gone wrong again. and despite it is no where near the end of the working day, I have been emailed (they have not even bothered to call) to say they will be in touch TOMORROW to book in another delivery and installation date. The last person I spoke to said they would look into the issue and call me back . 2 hours have gone by and to date I have yet to receive a single call back from John Lewis. So i am supposed to take another day off work, for a FOURTH attempt at delivery????? I have no words to describe my frustration with the company I vow to NEVER EVER use again. I hope you will also think twice.