I bought a washing machine for my elderly vulnerable parents, I also paid for the machine to be installed and the old one removed, the machine wasn’t installed properly and needed a second engineer to install it properly. The machine then developed an intermittent fault and couldn’t be opened. Throughout all of this farce JL have been utterly useless with the worst customer service I have ever experienced. They now farm out their engineering support to third parties who dictate to JL when your appliance will get fixed. The same third party as most other high street retailers, so when you buy a JL appliance the support is no better than anyone else on line or on the high street. The brand has been ruined by the current CEO who really ought to read these review sites, I’ve never seen JL reviews so bad. You have been warned.