Purchased a Canon SX 620 from local John Lewis store and after 18 months the flash failed to work. They sent it away saying it could take a maximum of 30 days after six weeks I chased and eventually received an email A phone call followed leaving a voicemail with a fax number I then called John Lewis direct and after 30 minutes waiting was informed that my camera had suffered impact damage and despite my protestations that the camera had never been dropped once I have been told the repair would be £140 (this is a £160 camera) I the requested an escalation.I was told the escalation department was not busy but after five minutes waiting was told they would not speak to me because I had damaged my camera I have now asked for my camera to be returned and will not purchase from John Lewis again discovering that the so-called two year warranty is a sham.I will wait to collect my camera from local store and see if they will offer a gesture of goodwill discount on a new one.