I am so disgusted with this company I will never return. I bought a very expensive pair of Levi’s for my son. He thought they were fine but a week later when first going out in them realised they were too short by which time I could not find the receipt. In the past this would have been absolutely no issue but now John Lewis are adamant they will not refund me even though I have proof of purchase on my credit card and two members of staff at the branch I originally purchased them from said that the branch I was returning them to (as they had a wider selection of jeans) policy was wrong and that I could actually return them. After being humiliated by staff at the larger store who seemed to think I was pulling some sort of stunt (how can buying a more expensive pair of jeans plus more clothing and thus giving John Lewis more of my hard earned money be conning them??) and spending hours trying to get through to customer service and being told contradicting information I am left with an unwearable pair of jeans that I will be handing back to the store tomorrow and wasting more of my precious time at this place who are in effect profiting massively from me. I will vote with my feet and not a penny more shall I spend in a store where I have to date spent thousands and thousands of pounds as Waitrose is my local supermarket. If JOHN LEWIS treat customers like criminals they don’t deserve to have any.