Truly awful customer service. A sofa gone missing and now the third attempt to deliver it next week. A broken £400 mirror today and 40 minutes on the customer services line then released without contact, then another 40 minutes and no managers available in their very under manned call centre which I have had to call far too many times this month to sort out their problems with my deliveries. JL will not be seeing any more of my hard earned money. Awful just awful
5 years ago
John Lewis has a
2.7
average rating
from
2,421
reviews
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