I am so shocked about my recent dealings with JL customer service, as I've been a loyal customer for decades because I could expect great customer service, but over the last couple of months, I've experienced the kind of service that I'd expect from amateurs. Most recent I paid for custom made to measure blinds and fitting, two weeks later the chain on one of the blinds broke. 3 weeks after I contacted CS and several attempts to chase for a response I eventually got a reply to say a new chain was in the post to me. I wasn't happy with this response when I paid for bespoke service at great expense, and now I am being told that I have to fix the blind myself! The chain arrived a few days later in an envelope with a rip up piece of paper enclosed and a scribble about my new chain. There are zero instructions on how to fix or replace the chain, and from my research on google it looks as though I have to take the whole thing down and put it back up again. So I expect I will be wasting more of my time chasing the CS team again next week, and again the week after to get this properly resolved. I also spent 6 weeks earlier this summer chasing down a new bed which had been sent to the wrong warehouse. It took at least 6 phone calls on my part to finally get someone to track the bed down and have it redelivered. Totally unacceptable. I seriously don't know what's going on over there. JL had such an amazing reputation for taking care of their clients. Perhaps spend less money on expensive xmas adverts this year and more on delivering a quality service to customers. Really let down. Hope someone of some authority sees this and puts things right.