After purchasing an £800 cooker, 7 months later a crack appeared on the induction hob. Took this up with JL who said it was accidental damage and I would have to pay for the repair myself. No one came out to assess the damage and I denied damaging it myself but it was assumed as “95% of damage is accidental”! I was furious with this response and, to cut a long story short, it has taken me 3 months to sort it, numerous phone calls, additional expense at having to buy a steamer because I could only use 2 of the rings. Customer service has been poor to say the least and, after years of being a loyal customer spending thousands of pounds in their store in Sheffield, I will no longer be shopping here because the recent experiences have been so bad. Their attitude is take it or leave it. Well I’m leaving it & will be shopping elsewhere in future!