SELLING FAULTY GOODS AND THEN NOT WILLING TO SEND REPLACEMENT PARTS. We purchased two 35 mm curtain pole kits produced by John Lewis. One did not come with the necessary brackets to attach to the wall. I went into the store and asked for replacement parts. They checked for me and unfortunately did not have any in stock. They told me to contact the customer service number and ask for a replacement. The service number told me they refused to send replacement parts as I ordered in a store and not online. Their only solution for me was to try and haul a 2 m long pole back into the store for a replacement.