Bought an AEG washing mahine for around £450 from JL. It had a two year guarantee. The bearings went after 15 months. Turns out the repair has to be done by a tinpot repair company with one repair man with a van that doesn't work to cover a huge area. Neither JL nor AEG could get hold of them. It will take a whole month to get it repaired - maybe. I bought this from JL, not AEG or the repair man. JL admit that their service is bad, but "there's nothing we can do". Yes there is JL - provide a replacement machine. Have shopped there for over twenty years, spending many £1,000s. Never again. Seriously, never again. There are many, many other outlets providing much better service these days. Oh JL, what happened??