I ordered good from John Lewis online for click and collect. I got a message next day to say had been dispatched. The same day I got another message saying my good had not been delivered. Then had Zero communication. Phoned store on Saturday who said did not have parcel. Phone HO Tuesday store did have parcel and would hold for another week. Went today no parcel has been sent back. Turns out parcel did arrive in store on the Friday. So member of staff spoke to on the Saturday lied to me (as it was i the store) and so did the man at head office (who told me another story). But, worst of all he said the parcel would be help till Tuesday 5th November. Lego my son wanted for xmas is now out of stock and difficult to get elsewhere. So he has no Christmas present. Poor customer staff, incompetent staff that lie and a child who may now not get what he wanted for xmas. John Lewis is not longer the company it used to be.