We will not buy there again Our experience at John Lewis and Peter Jones was very disappointing. We ordered in store an expensive furniture piece. Few weeks later they delivered a wrong item, more over the delivery company left it downstairs, because they didn’t manage to put it into elevator. Come on! They need to clarify such things before delivery, not when they are downstairs. I have a baby and obviously couldn’t lift it up alone. The item was the wrong one! They didn’t even see me or gave me any documents, so I had no chance to check the item before accepting it. Support line was almost useless, I had to chase them for a week to ask to collect the wrong delivery, as it was big and took a lot of space. After collection they promised to reorder or find our requested idem. 6 weeks later no news. Today I called and after waiting 40 minutes on the line was told that they haven’t yet looked into whether our item was sent somewhere else or has not been made at all. 2.5 months and a lot of wasted time and problems. We have asked for a refund. I hope this will take less time Polina