Really poor service from John Lewis. I ordered a perfume online to be delivered to my home, however I didn't get my order. Their chosen courier, Hermes, advised me by email that they had delivered the parcel to a secure location, but in fact they had left it in my council bin (on my driveway). The bin was emptied later that day by the council, taking the parcel with them. I raised a complaint with John Lewis, as a council owned bin is not a safe place to leave a valuable parcel. In addition the courier was at fault for advising the delivery was left in my Porch (which my property does not even have!). However I was told by a John Lewis customer advisor that a council bin was a perfectly acceptable place to leave a parcel and as far as they were concerned, they had fulfilled their duty of care. I raised this with American Express who agreed with my logic and closed the case in my favour issuing me a full refund. However it's unacceptable that John Lewis would not process a refund when their courier was clearly at fault. I expected more from such a well known high street brand.