Terrible service, waited 3 weeks to get a carpet survey, on the day the carpet surveyor couldn’t be bothered to find a parking space, told me John Lewis fitter’s wouldn’t fit the carpet where there was no parking anyway & proceeded to drive off. Left a message for the manager to contact me, received no call back so wrote a letter to the MD Paula Nickolds who rather than e-mail back referred me to a case manager who in turn contacted the carpet surveyors manager. A different surveyor came out to tell me they don’t fit carpet in a common part of a block of flats due to access into all the flats for fitting thresholds, we ascertained there was only one flat that would be an issue which equally could be sorted out, he agreed, measured up & told me he would get a quote to me the following day. I chased up for the next 3 days both the surveyor & surveyors manager, wrote back to the case manager & MD to find out why I’m being ignored, I get an e-mail back telling me they can’t do the job. Wasted 4 weeks of my time, including two site visits. Barely got an apology, think that cake about 3 days later from the case manager. I made it very clear it was for common parts when I originally booked appointment. Had a previous issue with JL & wrote in to Andy Street then the MD, he got in touch with me personally & made a point of rectifying the problem then compensated me for the issue without a request. Clearly things have changed under new management, I could potentially have lost that contract so not an acceptable service, completely unprofessional. There are plenty of carpet companies that offer similar carpets but considerably better service, I thought JL had a good reputation for service, I was very wrong.