This does not even deserve 1 star. Customer service and delivery appalling and disgusting, I am furious and livid, told them not to bother apologising as they don't mean it. Ordered and paid for much needed new washing machine last Tuesday, to be delivered this Wednesday. Received message Tuesday confirming delivery early Wednesday, had sorted my week to be in and unplumbed old washing machine ready. Received message late Tuesday claiming I hadn't paid, contacted them with receipt in front of me. They cancelled my order quick as a flash saying delivery could not take place even though they had confirmed there was nothing 'wrong' with my payment. Said system would update overnight and promised would definitely call me next day and get it delivered before end of week. I told them I needed it by Thursday as I have 7 people coming with small children on Friday for long weekend. I needed time to plumb it in, shop, cook, prepare and look forward to my busy weekend. Received another message to scan receipt in which I did. No phone call, no response from scanned receipt. Had to phone them today, no effort had been made, next available date - Monday! Too late for me now. No washing machine for the weekend. Appalled, disgusted, furious, livid. Shop assistant did not warn me of appalling service, if they had, I would not have given John Lewis a second look. Promises broken. No effort made.