This doesn’t even deserve a star. I brought an iPad for my son for Christmas in December 18. In October 19 it stopped working, I took it to John Lewis Stratford. I was told I would be contacted in a few weeks. I got a call to say it would cost £289 to fix as we damaged it. My son who has special needs was lying in bed next to me when it stopped working. I was told it was either dropped, sat on or heavy items were put on it. Then when I made a complaint I was told to get a second opinion and that a tiny dent I made 10 months ago could of been the fault. They were making every excuse not to fix or replace it. Then I contacted the managing director Paula Nickolds, who got her colleague to contact me, who still accused me of the damage. So I contacted Paula Nickolds again, but she just ignored me. I am appalled at the shocking customer service I have received. I will never shop at John Lewis ever again.