I bought a Bosch washing machine and on the first cycle it started making a terrible noise - it was professionally fitted and everything was done properly. John Lewis did not believe me and said I would have to have a visit from an engineer - more time off work and no washing machine which I had paid for in good faith! I bought from John Lewis because I thought they provided good after care - they do not! They should have come and taken their broken washing machine away the immediately and provided me with a washing machine that works! They have provided me with faulty good and yet it is me that is having to arrange for their faulty goods to be inspected and take the time for that to be done whilst they have my money and I have no washing machine! very shoddy and cavalier service