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Terri Clarke
We visited John Lewis Liverpool store today and visited the restaurant for a late lunch. In days gone by we had found John Lewis restaurant had provided a good range of food and I was able to find gluten free options albeit limited. The last couple of times have been very different with minimal effort made to cater for gluten free or any other food allergies. Today all I could find was a mean little cheese sandwich with an indescribable sauce said to be red pepper and tomato. The sandwich was half the size of non gluten offerings and was tasteless, unappetising and very expensive, if time had been on our side we would have left and found an alternative venue for lunch. My husband selected a sunflower role filled with beef and horseradish, he pronounced this as equally tasteless and bland. To add insult to injury the price of £19 for two teas and the sandwiches of such poor standard was as hard to swallow as the lack lustre and tasteless food. At all counters in the restaurant there are labels liberally scattered about advising that customers speak to staff for information regarding food allergies, not really very helpful with mile long queues and not enough staff. Why is it that cafes and restaurants seem to think the anyone with any form of food allergy comes from the planet Zog, wheat and gluten intolerance and allergy are common complaints but businesses seem to be operating on the premise that people with these conditions are food faddists who can eat regular food containing substances harmful to they health. It is doubtful that we will use John Lewis cafe again after today and would suggest that they take a long hard look at their current effort or lack thereof.
5 years ago
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John Lewis has a 2.7 average rating from 2,416 reviews

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