We visited John Lewis Liverpool today to purchase a dishwasher. We were dismayed to find that there was only one member of staff on the shop floor who was taking a telephone order which took about ten to fifteen minutes. There was another customer also waiting ahead of us and, in fairness, the assistant did try to summon help from her manager. Eventually another member of staff arrived and was able to help with our query, though unltimately we decided to try other retailers based on price, additional charges and a long delivery time. It is sad that a once great store which prided itself on high levels of customer services and competitive pricing has now cut costs by slashing staff and a poor and very limited range of goods, has anyone in the ivory tower of headquarters actually considered that the current strategy could well be contributing to their disastrous sales and plummeting profits.