They sold me a Bertazzoni oven for 3.5K and refuse to take responsibility for it. It arrived with a bent drawer and a wonky temperature gauge, the oven is actually at 210 when set at 150, the grill pan is buckled, the oven spews steam and has burnt my new kitchen drawers, the feet don't work and it wobbles, the delivery men were useless, the engineers wrote it off last week and JL say the guarantee is not with them and cant do anything about it!! They are frequently undersold so why they still use that slogan I dont know. I am protesting with my feet and never going there again. I wish I had read reviews of them before buying such an expensive item.