Quite possibly one of the worst Retailer you can ever partner with as a customer. Paula Nickolds (MD) and the Leadership team please step down or do something about the way in which your customers are treated. John Lewis is no longer the "Trusted Brand" it once was. Several errors made on part of the incompetent team when providing a made to measure curtain quote. JL back tracked on the quotes given, after promising to honour the quotes because of mistakes they continued to make when issuing revised quotes. They charge an extortionate amount based off what calculations and measurements, only they know as they are not prepared to share this info. For a bay window in a terraced house measuring 90inches wide, and a single window measuring 45inches wide, they apparently use 25 METRES of Fabric! Go figure. John Lewis - nothing but thieves! stay clear and take your money elsewhere. All they have to say in my case which is "we do not need to honour anything". Not a company to do business with.