Really not what it used to be. Tried to order curtains online. We rang, We rang we rang and rang. No one answered. When we did get through we asked to speak to the department and the call center couldn't get an answer. Said they would get them to call back. Nope no call. Called again, got through to call center easier but asked for email as they don't answer phone. Got the email ad and sent email..... 3 days no responce. Actually had to drive to a shop in the end and order. The woman had aface like wet weekend in November, it was actually a wet weekend in November. Decided to order 2 pillows online to save carrying. Order delivery was 4-5 working days. Got an email 2 days later saying delivery tomorrow. Umm not home. Wish to change delivery time, yep. Changed it to Friday. Still got delivered the weds. John Lewis are not what they used to be for sure.