Useless....useless...useless.....paid a tenner in postage to get a laptop delivered between 6pm and 10; the next day being our anniversary, time was "of the essence", as our legal friends say....you guessed- it didn't arrive! Not the first time John Lewis has ballsed up an important delivery: last time it was a birthday bracelet, and the excuse was that their delivery guy couldn't find the building he was supposed to be delivering to.....as an experiment, I drove to the edge of town, put the destination into my satnav, and duly drove to the front door by following its instructions...apart from this, the building in question (my place of work) was conspicuous enough to be visible from the International Space Station in Earth orbit- in fact I seem to recall Major Tim Peake in his journal mentioning noticing it... Regretfully, when I've got my tenner's worth of postage refunded for breach of contract, I think I'm going to have to start giving business to companies with fewer high-end pretensions and more focus on actually doing what they say they'll do. Let me reiterate: it gives me no pleasure whatsoever to say that, and I do very much say it with regret.