Well, where do i start?! Paid 3.4K for a Bertazzoni range cooker which was bent when it arrived. Feet broken so it wobbles, temp gauge wonky, oven bellows steam which puddles on the floor and has burnt my new kitchen drawers. Internal grill pan buckled, oven heats up to 210 when set to 150. On his second visit the engineer couldnt fix all the problems and wrote it off. Neither Bertazzoni or John Lewis would honour this until this morning when I was told that on this particular occasion they will pick it up and refund me but will not be responsible for the burnt cupboards because they can't prove it was the oven!!! The kitchen is new and there has been no other oven since it was fitted. JL service is now just like any other company that has grown too big and applies a number (rather than a name) to their customers. Then after six months of misery, they tell you that it is not acceptable to get cross! Listen to the hundreds of bad reviews. You need to.