I ordered a picture online which arrived within 5 days. I wanted another one by the same artist which they didnt have in stock online but said it had stock of 2 in their glasgow branch. I went to their glasgow branch hoping to pick this up, however they didnt have any in stock only the one on display that they refused to sell me as they were on order and needed to keep this on display for other customers to order. They ordered it for me on the day, however were quite insistent that they had no idea when it would be available and would be in touch. They gave me a customer reference number which is no longer available to view on their site. I have tried twice to contact them waiting over 30 minutes on each occasion and am no further forward. John Lewis used to be a trusted company with high values and do not expect poor service. Will not order anything from them again.